The user will have access to the products marketed on the website at the domain www.kristilla.fashion

KRISTILLA informs its client (s) that the content and use of its website is reserved and directed solely and exclusively to a public over 18 years of age and that the territory in which KRISTILLA accepts and distributes orders is comprised by the Mexican Republic, the United States and France.

By making use of this webiste you agree to place orders that are not false or fraudulent, providing the necessary and truthful information such as email, delivery address and contact telephone number to provide or request information regarding the purchase.

KRISTILLA will inform users via email of all current promotions and discounts, with the respective dates and conditions.

The purchase is made by accepting the Terms and Conditions of Use, once completed, KRISTILLA will send an email to the client confirming it and informing the details of the purchase made.

The page allows the purchase through the purchase mode as a guest. In this way of purchase, only email will be requested, as well as the data to complete the delivery.

Prices and payments

The prices of the website include VAT and are expressed in Mexican pesos, US dollar or Euro, these include shipping costs only for Mexico. For United States and France, this cost will be added to the total amount under the concept of shipping.

Shipping is free for the entire Mexican Republic, as well as store delivery.

Payments can be made with any credit, debit and American Express card. In the case of debit cards, it is necessary to consult your bank to verify authorization.

Payment by credit or debit card will be made within our page through the CONEKTA payment platform for Mexico, and with the Paypal platform for the United States and Europe. Indeed, the bank details are not saved since those payment platforms only connect with the bank so that the bank can proceed the payment.

Credit cards will be subject to checking and authorizations by the issuing bank, but if said entity does not authorize payment, we will not be responsible for any delay and / or non-delivery.

The minimum purchase for payment in installments free of charge through PayPal is $ 2,500.00 MXN.

 

Availability of items

All orders are subject to availability. In case of factors or causes of force majeure that prevent the supply of the product (s) or if by exception there are no items in stock, you will be informed about the corresponding refund, made to the same account with which the payment has been done. We insist that we will always do our best to keep the website always up to date.

Delivery Policy

KRISTILLA ends its sales process until the product is delivered to the requested address, considering it within a delivery period of 10 business days, considering that deliveries are not made on Saturdays or Sundays. If for any reason the delivery date cannot be met, the reason will be informed and we will give you the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid.

Once the products are packed, the assigned guide and tracking number will be notified to the client by mail, for its corresponding follow-up.

The receipt of the product must be reviewed immediately to verify its good condition, otherwise it must be communicated immediately to the email sales@kristilla.fashion, attaching evidence of what was received. As well as open, damaged, or abused boxes.

If it is impossible to deliver your order due to lack of data, it will be returned to our warehouse and an email will be sent to the client requesting the information that will be used to complete the delivery. If you have any difficulty to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day.

The delivery time in high seasons such as Sales and Christmas Season, may be prolonged due to the demand for KRISTILLA and the delivery services. For these seasons, as well as for promotions, exceptional policies may be presented on these dates that will be informed on this same website.

 

RETURN POLICY

The return must be notified to the email sales@kristilla.fashion, and the acceptation will be confirmed and send also via email.

The customer may return the product (s), with a period of 30 calendar days from the delivery of the package.

The cost of the return delivery is payable by the responsibility of the customer, so you can use the courier of your choice, the package must be directed to the online store at the address KRISTILLA ONLINE SHOP PLATON 143, INTERIOR PH1, Colonia Polanco, delegation MIGUEL HIDALGO, CIUDAD DE MEXICO CP 11540,. You can do the return at our showroom at the same address to make the change or return of the garments.

The product (s) must be returned in the same state in which it was delivered (with labels, unused and in the package in which it was sent), accompanied by the invoice or purchase receipt, and all accessories accompanying the product.

After cheking the product we will inform you if you are entitled to a refund of the amounts paid. The refund will be made between 48 and 72 business hours from the date we send you an email confirming that the refund is applicable. We will proceed to make the refunding using the same means of payment used by you for the initial purchase transaction. If any irregularity is found, such as damage, signs of use or lack of accessories, KRISTILLA may not accept the return, resending the product to the Customer without prior consultation.

If the purchase was made through PayPal, the customer must consider a period of 7 to 10 business days to see the refund reflected in his account, in the case of having made the purchase by credit or debit card the customer must consider a period of 25 business days to see the refund reflected in his account.

The return policies for high seasons such as Sales and Christmas Season, may be prolonged due to the high demand for KRISTILLA and the delivery services. For these periods, as well as for promotions, exceptional policies may be presented on these dates that will be informed on this same website.

 

EXCHANGE POLICY

Exchanges can be made in any KRISTILLA boutique, it will be essential for this procedure to present the purchase receipt, as well as the product (s) in the same state in which it was delivered (with labels, without use and in the package in the one that was sent), in case the exchanged product is of a higher price, the difference must be paid by the customer.

This exchange can be by size or model. The deadline to do so is 30 calendar days from the delivery of the package.

In case of not having a nearby KRISTILLA boutique, the change can be made through the delivery service of the client’s choice, and will be payable by the customer. For this, it must be sent in the same packaging that was received, containing the purchase receipt and the product (s) in the same state in which it was delivered (with labels, without use and in the package in which it was sent. ).

In this case, the change must be notified communicated to the email: sales@kristilla.fashion, and the confirmation of acceptation for the exchange will only be done also by e-mail.

The address to which the package should be sent is: KRISTILLA ONLINE SHOP, PLATON 143, INTERIOR PH1, Colonia Polanco, MIGUEL HIDALGO delegation, CIUDAD DE MEXICO C.P 11540.

The change will be made only after having received and analyzed the conditions of the product sent. If any irregularity is found, such as damage, signs of use or lack of accessories, KRISTILLA may not accept the change, resending the product to the Customer without prior consultation.

The change policies for high seasons such Sales and Christmas Season, may be prolonged due to the high demand for KRISTILLA and delivery companies. For these seasons, as well as for promotions, exceptional policies may be presented on these dates that will be informed on this same website.

 

Exchanges for default

Once a defect is observed in the product (s), it must be communicated immediately to the email sales@kristilla.fashion, attaching photographic evidence.

Once the change is authorized via email, it can be made directly at any KRISTILLA boutique, for this procedure it will be essential to present the purchase receipt, as well as the product (s) in the same state in which it was delivered (with labels , unused and in the package in which it was sent), in case the exchanged product is of a higher price, the difference must be covered.

In case you do not have a nearby KRISTILLA boutique, you should inform us to provide you with a tracking guide with which the return of the product to our warehouse will be scheduled. The return of the product (s) must be in the same packaging that it was delivered, in the same state in which it was delivered (with labels, unused and in the package in which it was sent).

The client can choose to reimburse the amount paid, instead of making the exchange for a product in optimal conditions. In this case, after confirming the status of the product (s), the refunding will be made within 48 to 72 business hours from the date we send you an email confirming that the refund will be done,.

We will proceed to make such refunding using the same means of payment used by the customer for the initial transaction. If any irregularity is found, such as damage, signs of use or lack of accessories, KRISTILLA may not accept the return, resending the product to the Customer without prior consultation.

 

BILLING

If an invoice is required, it must be requested at the time of purchase since no late invoices will be made. Without any exception.

To request it, please communicate within the next 24 hours to the email sales@kristilla.fashion with the following information: Company name, fiscal reference number and full fiscal address.